Managing Order

View and process incoming orders, update order statuses, and handle cancellations or refund requests.

On the orders page the first thing you’ll be able to monitor is the various statuses of your orders. If the order is completed, refunded, failed, on hold etc.

Order Status Descriptions and Seller Responsibilities

1. All
   
   

   • Description: Displays all orders regardless of status.

   • Seller's Responsibility: Monitor all orders to ensure none are overlooked and to manage overall order flow.
     
     

2. Pending Payment 
   
   

   • Description: Orders placed but awaiting payment confirmation.

   • Seller's Responsibility: Follow up with customers to complete payment. Ensure payment gateways are functioning correctly.
     
     

3. Processing 
   
   

   • Description: Orders for which payment has been received and are being prepared for shipment.

   • Seller's Responsibility: Pack and prepare the products for shipping. Ensure all items are in stock and ready to be dispatched.
     
     

4. On Hold 
   
   

   • Description: Orders that are temporarily paused due to various reasons (e.g., awaiting customer response, stock issues).

   • Seller's Responsibility: Communicate with the customer to resolve any issues. Update the order status once resolved.
     
     

5. Completed 
   
   

   • Description: Orders that have been fully processed and delivered.

   • Seller's Responsibility: Ensure delivery confirmation and customer satisfaction. Follow up for feedback or reviews if necessary.
     
     

6. Cancelled 
   
   

   • Description: Orders that have been cancelled by the customer or seller before shipment.

   • Seller's Responsibility: Confirm cancellation with the customer. Process any necessary refunds and restock the inventory.
     
     

7. Refunded
   
   

   • Description: Orders for which payment has been refunded to the customer.

   • Seller's Responsibility: Ensure the refund process is completed smoothly. Update inventory and resolve any issues leading to the refund.
     
     

8. Failed 
   
   

   • Description: Orders that failed due to payment or processing issues.

   • Seller's Responsibility: Investigate the cause of the failure. Communicate with the customer to resolve any issues and attempt to recover the order.

Data Filtering Options

You’ll have access to extensive data filtering here as well. 

You can fiter orders according to:

• A registered customer name
  
  
  
  

• Specific order number
  
  
  
  

• Specific date range
  
  
  
  

Export Orders 

There is also the added functionality of exporting all your orders for which you need to click on the “Export All” button or even specifically filtered orders such as all orders for a specific customer, all orders between a specific date range. All you need to do is click on the “Export Filtered” button after you’ve applied your filters and gotten a list. 

Bulk Actions

As a seller, you have access to bulk actions that allow you to change the status of multiple orders simultaneously. This can streamline your order management process and save time. 

Here are the three bulk actions available:

1. Change Status to On-Hold
   
   

   • Description: Use this action to place multiple orders on hold at once. This is useful when there are issues that need resolution, such as awaiting customer responses or addressing stock shortages.
     
     

   • Seller's Responsibility: Communicate with customers to resolve any issues causing the hold. Regularly review and update the status of these orders once the issues are resolved.
     
     

2. Change Status to Processing
   
   

   • Description: Use this action to move multiple orders into the processing stage. This indicates that the orders are ready to be prepared for shipment after payment has been confirmed.
     
     

   • Seller's Responsibility: Ensure that all items are in stock and start packing and preparing the products for shipment. Coordinate with your shipping partners to dispatch the orders promptly.
     
     

3. Change Status to Completed
   
   

   • Description: Use this action to mark multiple orders as completed. This is applicable once the orders have been fully processed and delivered to the customers.
     
     

   • Seller's Responsibility: Verify that all orders marked as completed have indeed been delivered. Follow up with customers to confirm receipt and satisfaction, and encourage them to leave feedback or reviews.

Managing Orders

Managing orders is pretty simple on DiziShore. In the orders section you’ll find you table of orders:

 
As you can see when an order is placed from a customer, its status is automatically set to “Processing” if you intend to change the status then just tick the box for that specific order and then go to the bulk actions and select either “Change Status to On hold” or “Change Status to Complete”.

Changing the status to on hold:

 

Changing the status to completed:

You can also change the status to completed directly from the “Action” column. You as a vendor can take 3 actions for any order depending on the current status of the order. These actions appear as buttons under the “Actions” column:  

• Processing: Change the status of the order from “On-hold” to “Processing”. (This button will only appear for an order that has its status changed to “On hold”)
  
  

• Complete: Change the order status to “Completed” directly. 
  
  

• View: View the full order details.
  
  

Full Order Details

When you click on the view option to view the full order details this is what you’ll see:

In the full order details page, you can:

Go to the “Edit Products” page: Click anywhere on the product name field to go directly to the “Edit Products” page.

Change order status: You can update the order status from this page as well. Just click on the “Edit” button next to the order status under the “General Details” section. Select the order status you want and click on “Update”.

Order notes: Get a history of the order notes as well as add custom order notes. You can choose to add order notes that both you and the customer can see or leave a private note that only authorized store staff can see. 

Request Refund: If the customer asks for a refund you can directly refund them from the full order details page. Just click on the “Request Refund” button and fill out the specific refund details such as the amount to be refunded according to your policies and the reason for the refund. 

Download Permissions: In the final section of the full order details page you can configure the download permissions for the customer. You can choose to revoke access to the downloadable file. Check on the download limit and the number of times the customer has downloaded the file and also set the download access time limit.