Customer Support

At DiziShore, we understand that you may have questions or encounter issues during your shopping experience. Our dedicated customer support team is here to assist you every step of the way. This section outlines the various support options available and how to get the help you need.

Contact Information for Support

DiziShore offers multiple channels for you to reach out to our customer support team:

• Contact Us Via Help Widget: On the website you can find the help widget at the bottom left of the page. Just click on it to find the “Contact us” form.
  

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  Fill it up with necessary information related to your query such as your name, email, subject description.
  
  
  
  You can even choose to take a screenshot of the issue directly from the contact form or upload any other documentation you might have saved regarding the issue as long as the file is under 5 mb. 
  
  
  
  

• Search Our Knowledge Base for Existing Solutions: If you prefer a more DIY approach then you can access our well organized and highly categorized knowledge base, either directly from the help widget.
  
  
  
  Or scroll down to the footer of the website and locate “Support” under “Help & Support”.
  
  
  
  Here you’ll find our full knowledge base with all its categories for you to skim through.
  
  

• You can even just click on the “Help Articles” directly to access our documentation. We’ve organized our help articles by the Buyer, Seller or Affiliate categories so no matter what type of query you have you can get to the related documentation quickly.
  
  

Submitting Support Tickets or Requests

If you prefer a more formal approach or require detailed documentation of your issue, you can submit a support ticket through your DiziShore account. Here's how:

1. Log in to your account and navigate to the "Support" page under the "Help & Support" section.

2. Scroll to the bottom and click on "Create Ticket" or "Email" if you have a request.

3. If you choose to create a ticket then choose the appropriate category for your issue (e.g., order-related, technical, billing, etc.).

4. Provide a clear and concise description of your issue or question.

5. Attach any relevant files or screenshots that could help our support team better understand and resolve your issue.

6. Submit your ticket, and one of our support agents will be assigned to assist you.

You can track the status of your support ticket and communicate with the assigned agent through your account until the issue is resolved.

Frequently Asked Questions (FAQs)

Account and Registration

How do I create an account on DiziShore?

What information do I need to provide during registration?

How do I update my account information or change my password?

How do I securely log out of my account?

Browsing and Purchasing

How do I search for specific digital products on DiziShore?

What are the different product categories available?

How do I read product descriptions and reviews before purchasing?

Can I purchase products from multiple vendors in a single order?

How do I apply coupon codes or discounts during checkout?

Downloading and Access

How do I access the digital products I've purchased?

Will I receive download links or access codes via email?

What file formats are the digital products available in?

Are there any limits on the number of downloads or devices I can access the products on?

Do I need specific software or apps to use the digital products?

Payment and Billing

What payment methods does DiziShore accept?

Is it safe to store my payment information on the website?

How can I view my order history and past invoices?

How do I request a refund or cancellation for a digital product?

Will I be charged any additional taxes or fees on my purchases?

Vendors and Sellers

How do I contact a vendor or seller with product-related questions?

What are the policies for returns or refunds from different vendors?

How can I leave a review or rating for a vendor or product?

Technical Support

What should I do if I encounter issues downloading or accessing a digital product?

How do I report technical problems or bugs with the DiziShore website?

Is there a DiziShore mobile app, and how do I download it?

What are the system requirements for using certain software or applications purchased on DiziShore?