Return Request

Handle and process return or refund requests from customers.

The Return Requests section displays all your returns related information such as Returns details, the product, type of the product, status and last updated. 

Welcome to DiziShore's Returns and Refunds Policy documentation for vendors. This guide provides comprehensive instructions on how vendors can manage return and refund requests on our digital products marketplace.

1. Overview

DiziShore provides a flexible Return and Warranty Request module that allows vendors to offer customized return and refund facilities to their customers. This module helps vendors build trust with their customers by ensuring a transparent and efficient refund process.

2. Setting Up Return and Refund Policies

To set up your return and refund policies, follow these steps:

1. Login to Your Vendor Account:
   
   

   • Ensure you are logged into your DiziShore vendor account.
     
     

2. Navigate to RMA Settings:
   
   

   • Go to your Vendor Dashboard and select "Settings".

   • Click on the "RMA" (Return Merchandise Authorization) section.
     
     

3. Configure Global RMA Settings:
   
   

   • Label: Set a label for the RMA facility (e.g., Warranty, Refunds).

   • Warranty Types: Choose from No Warranty, Warranty Included, or Warranty as Add-On.
     
     

     • No Warranty: No additional options are needed.

     • Warranty Included: Set the warranty length, value, and duration.

     • Warranty as Add-On: Allow customers to purchase additional warranty for an extra cost.
       
       

4. Set Refund Reasons:
   
   

   • Select from the predefined refund reasons provided by the admin or create your own specific to your products.
     
     

5. Define Your Refund Policy:
   
   

   • Clearly outline your refund policy, including conditions and timeframes for refunds. Ensure this policy is visible to customers on your product pages.
     
     

3. Managing Refund Requests

To manage customer refund requests, follow these steps:

1. Access Refund Requests:
   
   

   • Go to your Vendor Dashboard and select "Return Requests".
     
     

2. Filter Refund Requests:
   
   

   • Use the date filter at the top of the table to find return requests for a specific date range.
     
     
     
     
     

3. View and Manage Requests:
   
   

   • Click on the “Manage” button or view icon next to the Last Updated column.
     
     
     
     

   • View the full request and communicate with the customer if needed, to gather more information.
     
     
     
     
     

4. Change Request Status:
   
   

   • Update the status of the refund request based on your assessment. Possible statuses include:
     
     
     
     

     • New: Initial request received.

     • Processing: Request is being processed.

     • Completed: Refund has been processed.

     • Rejected: Request has been denied.

     • Reviewing: Request is under review.

4. Types of Refunds

DiziShore allows vendors to offer various types of refunds:

• Full Refund: Customer receives a full refund for the purchase.

• Partial Refund: Customer receives a partial refund based on the issue with the product.

• Replacement: Customer receives a replacement product.

• Store Credit: Customer receives a coupon for store credit.

5. Processing Refund Requests

When processing refund requests, consider the following steps:

1. Review the Request:
   
   

   • Ensure the request meets the eligibility criteria and falls within your refund policy.
     
     

2. Communicate with the Customer:
   
   

   • If necessary, discuss the issue with the customer to understand their concerns and provide a satisfactory resolution.
     
     

3. Update the Request Status:
   
   

   • Change the status of the request in your Vendor Dashboard to reflect the current stage of processing.
     
     

4. Complete the Refund:
   
   

   • Once the refund has been approved, complete the process by issuing the refund through the appropriate payment method or providing store credit.
     
     

6. Additional Tips

• Clear Product Information: Ensure your product descriptions are accurate and detailed to minimize refund requests.
  
  

• Prompt Communication: Respond to refund requests promptly to maintain customer satisfaction.
  
  

• Consistent Policies: Keep your refund policies consistent and clearly communicated on your product pages.
  
  

• Review Feedback: Regularly review customer feedback and refund requests to improve your products and services.

7. Contact Us

If you have any questions or need assistance with managing returns and refunds, please contact our support team through the DiziShore Vendor Support Portal. We are here to help you provide the best possible service to your customers.

Thank you for being a valued vendor on DiziShore!