Support Policy

TABLE OF CONTENTS

• About this Support Policy
• What Our Support Service Covers
• Customisation
• Other support options
• General Information
• Incorporation by Reference
• Supplementary Glossary

About this Support Policy

The help and support you can expect from us in relation to the ‘DiziShore’ Service are covered by this policy, which is called the ‘DiziShore’ Support Policy.

If you have any concerns about our support policy or don't agree with it, please get in touch with us before using the website. We reserve the right to revise this Support Policy at any moment, so please check this page periodically to stay informed of any updates. On 08 August 2022, this support policy came into force.

Utilizing any part of the website or providing it to us constitutes your permission to our processing of your personal information as set forth in this Support Policy..

What Our Support Service Covers

This is to let you know that we only offer technical assistance for the website or platform itself, not for the items that are purchased. If you need help configuring or setting up your product/service purchased from seller on this website, please first check the seller's documentation and FAQs. To acquire any form of support regarding the product, buyers must speak with the vendor directly. The buyer may escalate the issue to us in accordance with our complaint/dispute policy if they do not obtain the promised support.

Customisation

Products/Services are offered "as is." While our Vendors can assist you in configuring their goods to work or usable as described in product/service description, but vendors/merchants are not liable to provide support for products/services customized after sale completed. A customisation is anything that modifies how our vendors make their products available to you in terms of how they seem or work. It will be solely buyer’s responsibility for any support required for a customized product/service after sale. 

Other support options

You could discover that relevant community forums are a good place to get information, suggestions from other buyers or users and aid from the larger community. We assume no responsibility for or necessarily endorse the content of these talks because we do not manage these forums or control the conversations that occur there. Be prudent. In cases where you are unsure, you should independently confirm any advice you get through seller/vendor/merchant before acting on it.

Our frequently answered questions (FAQ) contain answers to common questions and may help answer questions you may have. These FAQs are relatively generic and may not be directly relevant to your specific query or challenge.

We also have lots of Help Articles published in this website which may be helpful to resolve any issue, you may face. We also have multiple channels to obtain customer service or to contact our support team through our website.

General Information

If you would like to contact us regarding account-related issues or facing any technical error on our website or anything inappropriate or unusual occurring on our platform please contact us on our website using available methods.

Incorporation by Reference

This Support Policy incorporates the following provisions and their subordinate provisions of the Terms by reference:

●    Interpreting these Use Terms

●    Support Service

●    Passwords and Account Security

●    Your Privacy

●    Warranties

●    Liability

●    Documents and Notices

The provisions incorporated into this Support Policy from the Terms must be read as being applicable to this Support Policy, to the extent doing so does not materially change their meaning. To the extent the provisions of this Support Policy conflict with the Terms, the provisions of this Support Policy will prevail to the extent of the conflict.

The defined terms in the Supplementary Glossary below in the Support Policy have specific meanings in the context of this Support Policy and shall be interpreted in accordance with the principles set out in the Terms.

Supplementary Glossary

●    “Support Policy” means this support policy, as amended from time to time;

●    “Terms” means the Dizishore Website Use Terms located at https://dizishore.com