Complaint/Dispute Policy

TABLE OF CONTENTS


Introduction


‘DiziShore’ platform makes it easy for buyers, sellers and other users to express their dissatisfaction and file a complaint on this platform. In case of a dispute, ‘DiziShore’ will provide assistance, and its decision is the final one. ‘DiziShore’ provides refunds but only in accordance with its return and refund policy.. Refer to our Return & Refund Policy. However, in case of a dispute, the final decision regarding refund rests with ‘DiziShore’. This Complaint and Dispute Policy applies to all without any discrimination.


General Rules


    The seller is required to respond to the buyer's issue within 48 working hours, in the case where it is pertaining to an item that does not match its description.

    The buyer and seller must communicate with each other to resolve the issue first.

    ‘DiziShore’ will give seller a time of 14 working days to respond to the claim submitted by the buyer and settle the dispute.

    In case of no response or dead lock between the buyer and the seller, the issue will be escalated to ‘DiziShore’ by buyer or seller.

    It is only if the buyer & seller are unable to find a good solution to their problem ‘DiziShore’ will get involved. The problem needs to be raised using appropriate channels available on this website.

    Seller may be charged a non-refundable fee for the dispute resolution support provided by ‘DiziShore’ where it gets involved. The amount of fee may vary depending on number of disputes against sellers in 12 months period.


Dispute Resolution Process


The buyer/seller may ask ‘DiziShore’ to intervene and assist in settling a disagreement if the buyer/seller does not react to other party in a timely manner that is within 14 days of receiving a complaint/dispute or a satisfactory settlement cannot be reached. After investigating the situation thoroughly, ‘DiziShore’ will make the ultimate judgement, which will be based on the seller's and the buyer's subsequent conduct. The following circumstances could lead to customer complaints:


    Buyer does not receive the item.

    Buyers received the wrong product.

    Product listing has a misleading description.

    Delivered product doesn’t match its description.


Our deciding process is based on the proof at hand like:


    Evidence of buyer purchase.

    Product description placed by the seller.

    Details of communication between buyer & seller.

    We will always address the issue in a fair and flexible manner.

    Our decision is always impartial and objective.


DiziShore’s Steps for Complaint Resolution:


    In addition to processing the complaint, all pertinent information submitted is being processed simultaneously.

    All complaints are considered in a fair manner after recording the finer details.

    The complexity of the complaint will largely determine whether it can be processed in a reasonable amount of time.

    Both the buyers and sellers are provided timely updates regarding the progress of the complaint.

    Any information provided during this process is handled as per our Privacy Policy.

    Once a decision is reached, both the buyers and sellers will be informed.

    Our decision will be considered the final one.


Method to Raise a Complaint


Users can contact us directly using the process specified on this website or from the seller's store.


Communication between parties


Once the complained has been filed, both the parties will be communicated through emails or any other details that are available in the record of DiziShore.com.


Governing Law


If the dispute is not settled or any of the party is not happy with the decision of ‘DiziShore’ then parties or the party has the right to resolve the matter through arbitration under the laws of England and Wales as principal seat.


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